Letter from our CEO

Our Sustainability Report for 2024-2025 represents a chance to highlight the remarkable achievements of Monitored Therapeutics, Inc. (MTI) across the environmental, social, safety, and governance aspects of our operations.

Though our competitive landscape is one of ever-higher expectations and extensive accountability, I am proud as CEO to lead a company that is committed to sustainability, excellence, and customer satisfaction.

Our dedication to the environment is evident in our efforts to determine our environmental impact and reduce our carbon footprint. Our initial Scope 1 and 2 emissions audits help us measure and take steps to limit areas under our control, while Scope 3 audits encompass the emissions that the company is indirectly responsible for throughout the supply chain, in combination with our partners. This not only helps us establish targets for each emissions area but to guide specific areas of our business for improvement and assist our partners in meeting their environmental goals, too.

The Monitored Therapeutics’ organization shows unwavering commitment to its team members, as well, with comprehensive training and opportunities for advancement driving high rates of employee retention. Guided by its diverse management team and policy of issuing employee stock options, MTI fosters not just a sense of ownership but a deep culture of quality improvement and customer satisfaction.

Furthermore, we continue to set and achieve a high level of excellence in company-wide security and safety initiatives. Our Security Program, which includes HIPAA, GDPR, 21CFR11 and PIPEDA standards, is followed at all our offices remote sites, while rigorous security protocols ensure the protection of our employees and our customers’ patient data. We also prioritize the health and safety of our workforce, with a focus on injury and illness prevention.

Finally, we have developed and continue to execute a governance strategy that revolves around our Core Values

MONITORED THERAPEUTICS, INC Core Values

  • Patient Passion. Empower patients to live their best lives possible through cutting-edge solutions that remotely monitor, connect, and care for their individual needs.
  • Partnership Focused. Work closely with healthcare providers and pharmaceutical companies, always striving to best serve and support them.
  • Lead with Integrity. Treat others with dignity and respect, instilling the trust that keeps patients, partners, and employees engaged and confident in our company.
  • Collaboration. Our “How can I help?” mindset builds long-term relationships and a cooperative culture that contributes to everyone’s success.
  • Innovate. Simplify. Pioneer remote monitoring solutions that are easy for patients to use and healthcare providers to implement.
  • Purpose. Help others thrive by cultivating a work environment that fuels creativity, camaraderie, and compassion.

Our vision is to stay technologically ahead of our competitors, encourage outward thinking, and never lose sight of our customers’ daily needs. In doing so, we will create a world-class tele-heathcare company.


Whit Champagne, CEO

Environmental, Social, & Governance (ESG)

Environment Managing Our Impact

‍At MTI, our goal is to create a beneficial impact through our operational practices as well as our collaboration with customers and vendors. Since 2015, MTI has taken steps to reduce the environmental footprint of offices and operations.

  • Energy Use Savings with LED lighting in offices
  • Reducing Waste
    • Converted all Personnel, Quality and Regulatory systems from paper to electronic systems to reduce paper requirements.
    • Installed filtered water station to reduce plastic usage.
    • Our company, where applicable, complies to the WEEE (Waste Electric and Electronic Equipment) Regulations in Europe.
  • Reducing emissions
    • Contracted with a supplier in China for new molding tools so that other components no longer would be required to be shipped from Asia to the UK, back to the supplier for assembly completion before being shipped to the UK, saving round-trip air shipment emissions.
    • MTI has developed avatar-assisted technology that enables hospital laboratory quality lung function testing performed remotely, saving patients from more frequent trips to their physicians or hospitals, which helps to reduce harmful motor vehicle emissions.
  • Electric
    • Storage rooms have motion triggered lighting to reduce electric use.

Social

Our Culture

‍At MTI, our culture revolves around two core principles: our unwavering commitment to our people and our dedication to delivering exceptional customer service for our clients. These values are encapsulated in our Core Values and Mission Statement, which serves as the foundation for our organization.

Our Mission:

Extend the reach of healthcare by meeting patients where they are—delivering accessible, personalized, and comprehensive solutions for the diagnosis and management of lung health.

Our Vision

‍We are committed to breaking barriers, embracing cutting-edge technology, and fostering partnerships that redefine how care is provided, ensuring every breath counts toward a healthier tomorrow.

Our Employees

Our people are at the center of MTI’s Core Values. Each employee at MTI is a trusted team member. We want our employees to feel that they “own and operate” their own business, fostering a greater sense of responsibility. Our employee stock option program gives our hard-working and loyal employees a way to benefit beyond their wages alone if they continue to help MTI to grow. We pride ourselves on employee retention, with 31% of our team with the company for more than 10 years, 43% more than 5 years, and 88% more than 3 years. Training our employees and promoting from within has helped us to retain and develop skilled and dedicated personnel.

Currently, 29% of our management team are women, 25% of our employees are women and 31% are a minority.

Our Work Environment

Labor Standards and Relations

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Our Employee Handbook clearly delineates our expectations regarding labor standards. It encompasses policies on equal opportunity employment and prohibits any form of harassment, intimidation or discrimination. This Handbook covers:

  • Policies and Procedures
  • Labor standards
  • Equal opportunity employment guidelines
  • Health and safety
  • Conflicts of interest
  • Security, privacy, and data protection
  • Cybersecurity training

Training and Development

Training our employees has helped us to retain and develop skilled and dedicated employees. We foster a team environment with the mutual goal of providing the best customer experience, which ultimately furthers the success of our company.

New Employee and Annual Training

  • Health Insurance Portability and Accountability Act (HIPAA)
  • Good Manufacturing Practices (GMP)
  • Good Clinical Practice (GCP)
  • Data Protection Policy
  • IT Security Policy
  • MTI-21 CFR Part 11 Compliance Policy
  • Quality Manual/Quality Policy
  • Document Management and Records Management
  • Work Environment
  • Customer Feedback and Complaints
  • Deviation Procedure
  • Business Continuity and Disaster Recovery

Job Specific Training

  • Management Responsibility and Review
  • Design and Development
  • Risk Management
  • Supplier Evaluation
  • Purchasing
  • Receiving and Incoming Inspection
  • Device Master Record
  • Non-Conforming Materials and Products
  • Corrective and Preventive Action
  • Master Validation
  • Rework
  • Preventative Maintenance
  • Calibration Procedure
  • Analysis of Data
  • Training Management
  • Internal Audit
  • Post Market Surveillance Procedure
  • Identification and Traceability Procedure
  • Strategy for Regulatory Compliance
  • Clinical Evaluation Procedure
  • Customer Order- Contract Review and Fulfilment
  • Kit Assembly and Verification
  • Employee On-Boarding and Termination
  • Customer Support Procedure
  • Software Development Procedure
  • Slow Spirometry Overread
  • Forced Spirometry Overread
  • External Audits
  • Software Issue Reporting and Tracking
  • Clinical Trial Project Management
  • Returned Equipment Disposition Processing
  • Query Handling and Discrepancy Management
  • Engineering Report Procedure
  • GoCarePortal User Access Management
  • Returned Authorization Procedure
  • Labeling of Medical Devices
  • Regulatory Body Notification Procedure
  • Requesting and Creating a GoCarePortal Instance and Configuration
  • Engineering Change Order (ECO) Procedure
  • Servicing Procedure
  • Handling, Storage, and Distribution Procedure
  • Spirometry Statistical Process Control (SPC) Guideline
  • Forklift Operation (when job related)

Security

The security of our employees and our customers’ data is a priority. Our security standards and training procedures ensure that we provide a safe place for our employees to work, our customers to do business, and all data remains free from security threats such as virus attacks, hacking or environmental disasters.

Our security program is integrated into daily practices, procedures and training. These security standards are based on HIPAA, SOC2, GDPR, PIPEDA, 21CFR11 requirements, which have become the industry standards for safe and secure handling of patient data throughout the world.

At MTI, our security program details guidelines and procedures to provide information security and data privacy for our employees, customers, and partners.

Health and Safety

Our workforce is our most valuable asset and it’s imperative that we provide a secure working environment throughout our operations. We mandate that all employees undergo training on the work environment, which includes safety and illness or injury prevention. Managers undergo training that covers incident reporting.

We monitor our incident and lost time rate to gauge the effectiveness of our health and safety program. In the last five years, there have been zero work-related injuries or lost time due to work-related events.

Governance

Corporate governance forms the bedrock of MTI’s operational success. It instills a framework of organizational responsibility and ethical direction in decision-making processes. Its significance transcends mere operational efficiency, fostering trust among our employees, customers, and broader stakeholders.

Strategy

Our governance strategy revolves around pivotal pillars of People, Processes, Performance and Purpose.

  • People: The cornerstone of effective corporate governance lies in selecting leaders with integrity, expertise, and a vested interest in the company’s prosperity. Their ethical conduct sets the tone for a robust governance structure.
  • Processes: Processes serve as the infrastructure binding every facet of our operation. Our guidelines encompass a spectrum of policies, procedures and standards that ensure transparency, equity and adherence to regulations. Our well-defined processes uphold ethical conduct and operational fluidity.
  • Performance: Our governance framework hinges on delineating clear objectives, tracking progress and holding leaders accountable. Transparent performance metric not only foster accountability but also facilitates timely adjustments as circumstances dictate
  • Purpose: A steadfast commitment to our organizational purpose steers decision-making, fostering a positive impact on stakeholders across the board, from our workforce to our clientele and beyond.

Leadership

Executive Leadership:

  • Whit Champagne, CEO
  • Michael Taylor, CCO
  • James Kamnikar, COO
  • Mac Liaw, CTO
  • Alex Stenzler, CSO
  • Amanda Feddersen, Manager, Quality
  • Bonnie Abbruzzese, Director Clinical Services

Business Continuity

Our agile, flexible and empowered team structure allows MTI to meet the toughest challenges quickly and head-on.

  • We navigated through the COVID-19 pandemic by working as a team with a singular focus and dedication to our customers. Our dedicated employees allowed us to operate remotely with patients and institutions and reduce the impact on their programs.
  • We have data redundancy processes to assure that our customers’ data will survive any natural disasters or criminal attacks.
  • We continue to prepare for the unexpected with annual training

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